CEO Hal Rosenbluth chronicled the incredible success of his travel-services firm, Rosenbluth Internationl, in...
The Customer Comes Second.
Love that title!
Who comes first? Don't be silly, says King Hal; it's employees. That is -- and this dear Watson, is elementary -- if you genuinely want to put customers first, you must put employees more first.
Tom Peters
(1942 - )
Source: The Pursuit of Wow!, Page: 55
