Successful leaders lead with the heart, not just the head. They possess qualities like empathy, compassion and courage. They also have the ability to establish deep, long-term and genuine relationships where others trust them.
Source: Incentive Interview with Bill George: True Leader: http://www.salesandmarketing.com/msg/content_display/incentive/e3i5f94aaae55a5d3db008e813d8c8c944a
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