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I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
We think of Craigslist as a form of Social Media.
We provide a simple service that is mostly free and we leave money in the community, instead of taking it away. Shared values, nothing fancy, treating people like we want to be treated.
What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.
We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.
