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More than a name, logo or "iconic" CEO, a brand is a place in the heart where employees, investors, suppliers--and Conscious Consumers--meet to tell a company's story, says brand guru Elsie Maio. "When brand reveals authenticity, values and humanity's drive towards consciousness, it's a powerful strategic advantage."
There is an authentic spiritual impulse at the heart of our branding economy. We use brands to do identity work for us, finally, out of our desire to be recognised by others, by a power greater than ourselves; and the desire to recognise and know others, to commune with others under a power greater than ourselves. And in this recognising and being recognised, we experience that great power that draws us inward and outward.
Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.
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