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Learning how to become emotionally literate is one of the best investments that human beings can make for themselves, their children, and the future.
. "Even though a high IQ is no guarantee of prosperity, prestige,
or happiness in life, our schools and our culture fixate on
academic abilities, ignoring the emotional intelligence that also
matters immensely for our personal destiny."
Four separate abilities Thomas Hatch & Howard Gardner from Spectrum school, identify as components of interpersonal intelligence:
Organizing groups – the essential skill of the leader, this involves initiating and coordinating the efforts of a network of people. This is the talent seen in the theatre directors or producers, in military officers, and in effective heads of organizations and units of all kinds. On the playground, this is the child who takes the lead in deciding what everyone will play, or becomes team captain.
Negotiating solutions – the talent of the mediator, preventing conflicts or resolving those that flare up. People who have this ability excel in deal-making, in arbitrating or mediating disputes, they might have a career in diplomacy, in arbitration or law, or as middlemen or managers of takeovers. These are the kids who settle arguments on the playing field.
Personal connection - ... makes it easy to enter into an encounter or to recognize and respond fittingly to people’s feelings and concerns – the art of relationship. Such people make good “team players,” dependable spouses, good friends or business partners; in the business world they do well as salespeople or managers, or can be excellent teachers. [They] get along with virtually everyone else, easily entering into playing with them, and are happy doing so. These children tend to be best at reading emotions from facial expressions and are most liked by their classmates.
Social analysis – being able to detect and have insights about people’s feelings, motives, and concerns. This knowledge of how others feel can lead to an easy intimacy or sense of rapport. At it’s best, this ability makes one a competent therapist or counselor –or, if combined with some literary talent, a gifted novelist or dramatist.
Emotional intelligence also matters. As Dick Kovacevich of Wells Fargo says, “Above the 99th percentile of intelligence, there is an inverse correlation between leadership and intelligence.” In other words, many exceptionally intelligent leaders try to be the smartest person in the room and impose their views. They don’t get the best out of their people. Leadership is about much more than IQ, and requires you to develop yourself through the mosaic of all your experiences.
"Emotions are the untapped resource of every organization."
"Harmonious Emotional Engagement is the tool that allows leaders to take
full advantage of these three simple but profound principles:
People respond emotionally to every situation that occurs in an organization.
People's negative emotions reduce their performance in an organization.
People's positive emotions enhance their performance in an organization."
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