Business Shrink: Customer Experience Radio
Customer Experience
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Business Shrink: Customer Experience

Episode 32

Peter Morris interviews Jonathon M.Tisch, author of Chocolates on the Pillow Are Not Enough: Reinventing The Customer Experience. They speak about the importance of creating a customer experience and maintaining a positive business image. Robert Sutton, author of, The No Asshole Rule: Building a Civilized Workplace and Surviving one that Isn't gives tips on dealing with difficult people at work and the aggressive and demotivating behaviors they use to poison the work enviroment.

Peter Morris
Jonathon M. Tisch


Episode 1 Leading a Values Based Business
Leading a Values Based Business (8/5/06)
Episode 1
Peter Morris talks to Mark Albion and Antonia Juhasz.
Episode 2 The Benefits Unique Business
The Benefits Unique Business (8/13/05)
Episode 2
Peter Morris speaks with Chris Anderson, author of The Long Tale, about the benefits of being a unique business and giving a full customer experience.
Episode 3 Stress Free Performance Appraisals
Stress Free Performance Appraisals (8/19/06)
Episode 3
Peter Morris speaks with Sharon Armstrong and Chuck Collins.
Episode 4 The Culture Code
The Culture Code (9/2/06)
Episode 4
Peter Morris speaks with Clotaire Rapialle, Connie Moran, the Mayor of Ocean Springs, Mississippi and Anthony Patton.

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